Refund Policy

1. How Your Payment Is Protected

Every order on Outreach Rangers is paid from your wallet into escrow. The publisher cannot access the funds until you approve the delivered placement. Because of this, you never pay for work that was not delivered — the question is only whether funds are released to the publisher or returned to your wallet.

2. When You Receive a Full Refund

The full order amount is returned to your wallet when:

• The publisher rejects your order.
• The publisher does not accept your order within 7 days — it is cancelled and refunded automatically.
• The publisher accepts but fails to deliver within the listing's stated delivery time — the order is cancelled and refunded automatically 7 days after the deadline passes.
• The delivered placement does not match the anchor text or target URL you provided, and the publisher does not correct it after your improvement requests.
• A dispute you open in the Resolution Center is decided in your favor.

3. When Refunds Are Not Provided

Because placements are digital services on third-party websites, refunds are generally not provided once you have approved the live placement, or once an order is auto-approved after the 7-day review window passes without a response from you. Review deliveries promptly — you can request up to 3 rounds of improvements before approving.

4. How Refunds Are Paid

Refunds are credited to your Outreach Rangers wallet balance immediately, where they are available for new orders. Refunds are not returned to the original payment method.

5. Disagreements

If you and the publisher disagree about a delivery, open a case in the Resolution Center from the order page. Our team reviews the order history and evidence from both sides and makes a final decision — either releasing the escrow to the publisher or refunding your wallet in full.